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What Customer Service Leaders Need to Know!
Identify your company's primary strengths and opportunities
Demonstrate a commitment to identify and address areas of improvement
Increase profitability by giving your company the information it needs
Give your company a clear view of the most critical value components
Identify your company's primary strengths
Demonstrate a commitment to identify and address areas of improvement
Standard KPI's for Sales Management
Sales Hiring Resource Pack
New Hire On-boarding Guide
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Powering Your Growth

David is the President of Customer Centered Consulting Group, a professional services firm that partners with our clients to create a new vision for organizational growth. We design solutions that improve critical functions such as sales processes and customer experience programs.

Customer Experience Consulting & Training Consulting

The Book

A Culture of Service will help guide any organization through the process of creating a culture where serving others, both internally and externally, will become a natural way of doing business.
Now Available Online

Other Publications

In the Media


How-to and inspirational content to help you build world-class customer service!

Be a Difference Maker!

Great customer service is not delivered by a “company,” but by individual team members who understand what it means to be “Difference Makers.” Yes, it is important to create a culture within a company where customer service is valued and modeled by leadership. Having the support of those leaders makes it much easier to deliver great service. But what do …

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Customer Policies??

Recently, l had an interesting experience with an organization and their “customer policy”. This company had made the decision to publicly post all the rules and regulations on how its valued customers were to conduct business with it. It actually went past the normal language of most legal agreements and spelled out the do’s and don’ts of how we should …

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Customer Service Shouldn’t be a Roller Coaster

The relationship between a company and its customers is not all that different than the relationship between a husband and wife. Every couple knows that there are great times and times that you may not be seeing eye-to-eye. There are also times when you are moving from one state to another, also called “making up.” The Ups and Down of …

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David is an entertaining, dynamic and knowledgeable speaker that never fails to deliver.

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